Location and contact details of the office that deals with consultations and complaints
| Contact details in Japan | Contact details in Korea |
|---|---|
| IDA Japan Co.,LTD. Casa Shinjuku No.2, 1-12-3 Okubo, Shinjuku-ku, Tokyo, Japan, 710 Phone number: 03 (6205) 9545 Fax number: 03 (6205) 9546 URL https://exjoy-remit.com Opening hours: Monday to Friday, 10:00 to 18:00 Closed Saturdays, Sundays, public holidays, and year-end and New Year holidays (December 31st to January 3rd) | NNP KOREA CO., LTD. 309 YWCA Main Bldg 73 Myeongdong-Gil Jung-Gu, Seoul, Korea Phone number: (+82) 02-755-6321 Opening hours: 10:00 to 18:00 There are no regular holidays. |
In accordance with the Payment Services Act, we have implemented the following complaint handling and dispute resolution measures.
For complaints and disputes regarding money transfers conducted by our company, the following external organizations are available for use.
(1) Complaint handling measures：
Japan Payment Services Association
Tel：０３－３５５６－６２６１
You can check the consultation and complaint handling process at the association via the following URL.
Japan Payment Service Association Customer Consultation Office (s-kessai.jp)
(2) Dispute resolution measures: Tokyo Bar Association Dispute Resolution Center：
Tokyo Bar Association Dispute Resolution Center Tel：０３－３５８１－００３１
First Tokyo Bar Association Arbitration Center Tel：０３－３５９５－８５８８
Daini Tokyo Bar Association Arbitration Center Tel：０３－３５８１－２２４９
Government Offices
Financial Services Agency (FSA)
Ministry of Finance Kanto Local Finance Bureau (Ministry of Finance Kanto Local Finance Bureau)
National Police Agency Criminal Affairs Bureau Organized Crime Countermeasures Department Organized Crime Countermeasures Planning Division, Money Laundering Prevention Office (JAFIC)