Personal Information Protection Policy
IDA Japan (hereafter referred to as ‘our company’) will handle the personal information of our members as follows, based on the ‘Act on the Protection of Personal Information’.
1. Purpose of use of personal information
(1) We will keep your personal information, such as your address, name, zip code, telephone number, fax number and email address. We will use this personal information for the following purposes. If it becomes necessary to use this information for purposes other than those specified, we will contact you in advance to obtain your consent.
【Purposes for which personal information is used】
We will use your personal information to provide you with information and proposals regarding our overseas money transfer services, to conclude and execute contracts, to provide after-sales service, to contact and communicate with you, to develop new products and services, and to provide you with information that we think will be useful to you, in compliance with the Act on the Protection of Personal Information.
(2) When our company obtains personal information in order to provide and operate our business, we shall confirm with the provider that the personal information obtained is appropriate, and shall obtain it after implementing the necessary procedures.
2. Storage of Personal Information
(1) Our company shall store member information, member marketing intentions, and member transaction histories for the period necessary for the purpose of obtaining the information, in accordance with laws and regulations, etc.
(2) If a member does not make any new transactions during the relevant storage period, the member information and information regarding the member’s marketing intentions will be deleted.
3. Entrusting of Personal Information
(1) In order to carry out our business smoothly, we may entrust some of our business to third parties, but when we entrust personal information in conjunction with the entrustment of business, we will try to limit the scope as much as possible. We also regularly check whether personal information is being handled appropriately based on the standards we have set.
(2) We provide personal information to overseas contractors as follows.
| 1 | Name of country of contractor | South Korea |
| 2 | System for protecting personal information in the relevant foreign country | The Personal Information Protection Act has been enacted. For more details, please refer to the following. https://www.ppc.go.jp/files/pdf/korea_report.pdf |
| 3 | Measures taken by the third party to protect personal information | The third party generally takes measures to protect personal data that are equivalent to the standards required of personal information handling businesses in Japan. |
| 4 | Purpose of use | To carry out the overseas money transfer service (money transfer to the destination) provided by our company |
| 5 | Details of the personal information data to be transferred | Customer’s address, name, zip code, telephone number, fax number, email address, information on the destination of the money transfer |
(3) The Company shall confirm that the entrusted party stipulated in Paragraph 2 is properly managing personal information. The specific details are as follows.
| 1 | Frequency and method of confirmation | This is carried out once a year in the form of a written report. |
| 2 | Outline of the appropriate measures to be implemented by the third party | In the outsourcing contract, the same measures as those stipulated in the Act on the Protection of Personal Information in Japan are stipulated (i.e. that personal data will be handled within the scope of the specified purpose of use, that inappropriate use is prohibited, that necessary and appropriate safety control measures will be taken, the necessity of appropriate supervision of employees, the prohibition of re-consignment, the requirement that the transfer originator report to the Personal Information Protection Commission and notify the individual in the event of a leak, etc., and the prohibition of the provision of personal data to third parties, etc.). |
| 3 | Frequency and method of confirmation | This is carried out once a year in the form of a written report. |
| 4 | Existence and summary of the relevant foreign country’s system that may affect the implementation of reasonable measures by the relevant third party | The Personal Information Protection Act has been enacted. For details, please refer to the following. https://www.ppc.go.jp/files/pdf/korea_report.pdf |
| 5 | Existence and summary of obstacles to the implementation of reasonable measures by the relevant third party | None. |
| 6 | Outline of measures to be taken by the Company regarding said obstacles | None. |
4. Provision of Personal Information to Third Parties
(1) The Company will not provide personal information to third parties without obtaining the consent of the member in advance. However, the following cases are excluded.
①When based on laws and regulations
②When it is necessary for the protection of human life, body or property, and it is difficult to obtain the consent of the person in question
③When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the consent of the person in question
④When it is necessary to cooperate with a national agency, local public body, or a person entrusted by them in the execution of affairs prescribed by law, and obtaining the consent of the person in question is likely to hinder the execution of said affairs
(2) In addition to the cases listed in the preceding paragraph, the Company will disclose member information to other third parties in order to ascertain and improve the provision of goods and services to members, except in cases where the member objects.
5. Requests for Disclosure and Correction of Personal Information
(1) Customers may view and copy their own information within the scope stipulated by law, in accordance with the methods prescribed by the Company. In addition, a fee as specified by our company is required for viewing or copying. The method for viewing or copying shall be as specified by our company. In the event that our company is requested by the individual to suspend the provision of retained personal data to a third party, and it is found that there is a reason for the request, we will suspend the provision of retained personal data to a third party without delay.
(2) Personal information obtained in conjunction with a request for disclosure will be handled only to the extent necessary for the disclosure request, and documents submitted for the purpose of confirming transactions will be processed promptly after the response is complete, in accordance with the personal information disposal procedures specified by our company.
(3) Customers can correct, delete or suspend incomplete, inaccurate or expired member information.
(4) If a customer who is withdrawing from the service requests that their retained personal data be deleted, we will not be able to delete the data for the following reasons. However, we will not use or view the customer’s personal data except when responding to inquiries from the customer after they have withdrawn from the service.
① Because it is necessary to respond appropriately to inquiries from the customer themselves, their agent, or government offices, etc. after they have withdrawn from the service
② because the retention of the personal data is necessary for the legitimate business activities of our company
(5) In accordance with the law, you may object to the processing of your membership information in certain circumstances (except where the processing of your membership information is necessary to complete the Services), if you have a legitimate reason to do so.
(6) In the event of a request for disclosure, we will respond using one of the methods specified by the applicant for disclosure, as specified by the Personal Information Protection Commission. However, if the disclosure using the specified method requires a large amount of expense or is difficult to disclose using the specified method, we will respond by delivering a written document.
① Method of delivering a written document
② Method of sending a PDF file, etc. by email
③ Other methods specified by our company
Please note that we will not be able to disclose information in the following cases. If we decide that we cannot disclose information, we will notify you to that effect, with reasons attached.
① If we cannot confirm the identity of the person concerned
② If there are any deficiencies in the prescribed application form or identification documents, etc.
③ If the information subject to disclosure does not fall under the category of personal information to be disclosed
④ In cases where there is a risk of harm to the life, body, property or other rights or interests of the individual or a third party
⑤ In cases where the information is information belonging to the trade secrets or know-how of our company or a third party, information related to the evaluation, classification or categorisation of individuals, or other information that is used or recorded solely for internal company purposes such as internal audits, investigations or analysis, and there is a risk that disclosure of the information will cause significant disruption to the proper implementation of our company’s business
⑥ In cases where it would be in violation of other laws and regulations
(7) If you wish to exercise the rights stipulated in paragraphs 1, 3 and 5, or if you do not wish to receive further information from our company, please contact us.